This will sound petty…
I do not have a lot of “addictions” but I do have some routines. Two are daily, I like iced coffee, and pretty much drink it every day.
The other which I’ve had for a very long time is reading the Boston Globe. Ever since I was probably six, I read the Globe. I can’t even say that my method of reading it has changed. Sports first, then City, then Arts, then the front, the rest, ending with the comics.
I have had a Globe subscription in some form just about all my life. I also delivered it for six years growing up. I guess I bring this all up because Globe delivery has some simple rules – delivery by 6am on weekdays and by 8am on weeekends.
Our local globe delivery service can not get it right. I leave early in the morning for work and like to read on the train, so if the paper is not there I have to get it in town. Not a big deal but if it happened 12 times in less than a month, it’s a little over the top.
I have called the regional office a bunch of times and have recieved every excuse in the book. But herein lies the glitch, when your paper is supposed to be there, no one is there to answer the phone, so you can’t get service from the regional office.
So I call the main globe office to talk to someone- mind you the first few times i just followed the automated system and reported my paper and got my little credit. But after six times I thought I might want to talk to someone so I called the main customer service line and talked to a very nice person in the ….Phillipines.
yes, the Boston Globe shuttles their customer service to the Phillipines which is extraordinarily helpful when you just want to stop the paper, let them know about a vacation, or to let them know your paper is late. Not so helpful when you want to talk to someone who actually is in Boston, or someone who realizes that your paper is chronically late, or even talk to someone who can make a decision.
What makes this more fun is that if you ask then you are given a supervisor, and when you let the supervisor know that you really want to talk to someone in Boston you are referred to a Customer Advocate group for the Globe…which I did, and then they tell you the same thing, they will talk to the regional office ( which already knows they deliver the paper late) and then they tell you they will alert customer service ( which is in the Phillipines) and that should take care of it…not.
it is so nice to have someone advocate for me to people who can already not help me…I love advocates.
Look, I like the Globe, I like to read many of the writers associated with the paper. I always enjoyed the work of Mike Barnicle, Brian McGrory, Kevin Cullen, the late Will McDonough and even the whine of Dan Shaunessey among countless others.
I acknowledge I could read the paper online, but what gets me is this, if you wrote for the Globe, and you saw your colleagues laid off by your parent company, wouldn’t it mildly irk you to know that your work is not reaching some of your readers…and perhaps this reader is not alone in considering cancelling his subscription? After all, I know it’s not the main source of revenue for newspapers, but what if it contributes considerably to a decline in readership? If you were writing for a paper, and your work was not getting to readers wouldn’t it mildly upset you?