It is now cheaper to buy the paper at the news stand price…Figure that one out! I will cancel my subscription this week before my next billing cycle.

I am curious though, what do people typically tip their delivery person? I just got my third envelope in say 6 weeks (I guess he feels he needs to constantly remind me), I’ve been meaning to pick up a Dunkin Donuts gift card but keep forgetting. This new delivery person is good.

First of all, I appreciate having this job, its a lot better than NO job…the pay REALLY not good, and gas is not paid for by the globe, so there is a very high turnover of drivers, not to mention the lack of training they give you when you start. My first day….it took me NINE HOURS to deliver 150 papers! After a couple of weeks, I got it down to 2 hours. The papers arrive on the island at 4:30, so it is impossible to have all of the papers delivered by 6:00. It takes time to bag the papers (double bagged when it is raining or else we get charged for wet papers). Not to mention that sometimes they arrive for the drivers up to 2 hours late!

I get a lot of calls from my boss claiming that certain people did not receive their papers when I am 100% positive that I delivered to them. So, my thought on that is some people are just trying to get a free paper.

I get notices to STOP deliveries at certain houses…then a few days later, I get complaints of missed deliveries….And I am charged for those.

Then, when I get new subscribers, a lot of times, there is no street sign or no number on the house. How am I supposed to know where to deliver?

Another problem is that the job description is that it is 7 day/week job, so sometimes, we have to have someone else fill in for us. Those are the times I get the most complaints, which is understandable, but most people need one day every now and again to sleep beyond 3am.

I get tips from people a lot……which is not necessary, but great! It just surprises me when people request that the paper be walked up to the door (elderly or disabled people), and it seems those are the people who dont tip. I have about 20 customers who I get out of my car for and put the paper on their deck, but for one of my customers, that is not good enough. They threatened to cancel their subscription if I did not leave it directly under their door.

One bonus of my job is that I get to drive my car down some of the worst dirt roads with unavoidable potholes.

I’m sure there are a lot of really flaky drivers, but I have never intentionally missed a delivery. I DO want my customers to be happy with their delivery.

I guess I am hoping that you all might give us the benefit of the doubt, and blame your delivery problems on your local office for communicating poorly with their drivers.

To end this…I want to say thanks, sincerely, for subscribing and keeping me employed! And I hope one day, you are happier with your delivery.

You made my day with that!
I hope you don’t HATE being quoted back to yourself. I do. But that’s such a timeless truth, I felt it could bear the repetition.

Thank You.

I spoke to my new friends in the Phillipines about it ( Boston Globe customer service) and they explained what I needed to do.

I also left a message with the Customer Advocate group based here in the states who must have chatted with my local office, because now they call every other day to see if my paper is here…

BTW mine is about stopping a delivery to my OLD address…we moved and for some reason they feel a need to deliver the paper to my old house….I can’t make it stop. I’m considering cancelling my subscription in order to make it stop and then signing up w/ one of their deals.

I’ve never really had an issue of the paper arriving late on a regular basis, so maybe you can go by my old house and pick up the paper if you need one!

I found your blog by deperately trying to find another number to call. Maybe I should write an editorial to the Globe!